National City, Fifth Third tops in survey

National City and Fifth Third banks are Chicago area customers' favorites, a J.D. Power survey shows.

The retail banking satisfaction survey ranks banks on a 1,000-point scale based on customer loyalty and perceptions of traits such as whether the bank is believed to be customer-driven or profit-driven, and whether it provides high-quality in-person service and attention.

National City, which has been acquired by PNC Bank, based in …