-MICROMUSE: Selesta to resell and support Micromuse Netcool service-level management suite

M2 PRESSWIRE-17 June 1998-MICROMUSE: Selesta to resell and support Micromuse Netcool service-level management suite (C)1994-98 M2 COMMUNICATIONS LTD RDATE:160698 -- Selesta Gestione Centri's experience of large~scale IT management solutions to benefit Micromuse customers with complex requirements ROME, Italy -- Micromuse, the leading provider of service-level management software, has added to its Netcool Service Partners Programme Selesta Gestione Centri, a high- technology software integration firm, to resell Micromuse's Netcool suite of service-level management software. Selesta GC supplies software solutions to help manage large- scale, complex IT structures. Terms of the agreement call for Selesta GC to support installation, configuration and integration efforts for Micromuse customers seeking comprehensive service level management solutions. "Micromuse customers will greatly benefit from Selesta's experience in the information technology arena and the firm's ability to meet the rigorous demands of its blue-chip customer base," said Mark Watson, head of EMEA sales for Micromuse. "Selesta has long recognised customer requirements for efficient management and operations of large-scale distributed systems," said Maurizio Zacchi, Selesta GC's marketing & communications manager. "Netcool's ability to scale and adapt to the changing requirements of corporate IT and service provider networks will help us continue meeting these needs for an expanding customer base worldwide." The term 'service-level management' represents a new field of business management that has emerged in the telecommunications deregulation era. It is a fundamental concern in organisations where telecommunications services are deployed either to internal users or external customers, such as managed network service providers, Internet service providers, cellular providers, large-scale mission-critical enterprises and other telecommunications-oriented firms. Netcool offers an efficient technology solution to the complex customer-to-service provider business model. Its distributed architecture allows network operators to create realtime views of enterprise-wide services according to customer preferences. These views provide operators with summaries of service availability and details of network- based events, enabling them to circumvent service outages. A service might be an end- to-end application, a digital transmission service, a business unit, a virtual private network, or an Internet connection. About Micromuse Micromuse, Inc. (NASDAQ: MUSE) is the leading provider of service-level management software delivering a rapid return on investment. The company's Netcool suite of applications is used by managed network service providers, Internet service providers, telecommunications firms and mission-critical enterprises worldwide. Customers include AirTouch, America Online, AT&T Wireless, BT, Cellular One. Deutsche Telekom, General Electric Information Services, GlobalOne, GTE Internetworking, MindSpring Enterprises,. Netcom, Pacific Bell, PSINet, UUNET Technologies, WorldCom and a number of the world's most influential financial investment concerns. Headquarters are located at 139 Townsend Street. San Francisco, Calif. 94107; (415) 538 9090. The company also has offices across the United States, Europe, and Asia-Pacific. The Web site is located at www.micromuse.com. About Selesta Selesta Gestione Centri, founded in January 198 1, was the first company in the Selesta Group. The group is formed by companies specialising in Information Technology and today employs over 270 people. In 1997, the Group. which has 7 operational offices in Italy and branches in Spain, Mexico and Argentina, registered a consolidated turnover of 94 billion lira. Selesta Gestione Centri, whose initial activities were based on MVS mainframe environments, has extended its operations to the world of distributed Information Technology. Today Selesta Gestione Centri supplies software solutions for optimising the management of different information technology structures, together with the necessary specialist assistance and support for the development of specific technological projects. The web site is located at www.selesta.it CONTACT: Charles King-Holford, Micromuse Tel: +44 (0)181 875 9500 e-mail: charles@micromuse.com Sarah Auckland/Sara Holloway, GBC Tel: +44 (0)181 322 1922 e-mail: saraha@gbc.co.uk Maurizio Zacchi, Selesta GC Tel: +39 (0)6 529 2073 e-mail: zacchi@selesta.it *M2 COMMUNICATIONS DISCLAIMS ALL LIABILITY FOR INFORMATION PROVIDED WITHIN M2 PRESSWIRE. DATA SUPPLIED BY NAMED PARTY/PARTIES.*